Privacy policy

Privacy Policy

Last Updated: 2 July 2026

Bounce Hair, also referred to as “Bounce,” “we,” “our,” or “us,” respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, create an account, place an order, subscribe to our marketing communications, contact us, submit a review, or otherwise interact with Bounce Hair.

By using our website or providing personal information to us, you acknowledge that your information will be handled as described in this Privacy Policy.

1. Personal Information We Collect

The personal information we collect depends on how you interact with our website.

Information You Provide Directly

We may collect information that you voluntarily provide, including:

Full name
Email address
Telephone or WhatsApp number
Billing, shipping and delivery addresses
Account login information
Order history
Products ordered
Payment and transaction information
Messages submitted through our contact form or customer support
Newsletter and marketing preferences
Product reviews, photographs, comments or other content you submit

2. How We Use Personal Information

We may use personal information to:

Operate our website and manage customer accounts.
Process, confirm and verify orders and payments.
Arrange packaging, shipping and delivery.
Provide customer support.
Process returns or refunds.
Send newsletters, promotions and product updates.
Improve website performance.
Detect fraud or suspicious activity.

3. Shopify & Third-Party Sharing

Our online store is hosted by Shopify. Shopify processes personal information when you checkout or create an account. We share information with trusted service providers including payment gateways, shipping partners and analytics services only as necessary to operate our business.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to support website functionality, analyse traffic and improve your shopping experience. You can manage cookies through your browser settings.